Easy to Use
Xero is designed for ease. Whether you’re new to accounting or you’ve been doing it for years. It doesn’t matter. You will find that Xero’s interface is user-friendly.
Menus are easy to navigate, and features are self-explanatory. It’s so simple. So you will spend less time figuring out how to use the software. Instead, you will spend more time actually doing your accounting work.
24/7 Customer Help
What’s better than instant help? Xero offers around-the-clock customer support. No matter what time zone you’re in or what hour of the day it is, there’s always someone available to assist you. This gives you the peace of mind that you need to run your business.
If you’re the type who likes to solve problems yourself, Xero has you covered.
Their website has guides, FAQs, and step-by-step tutorials. You can troubleshoot issues with their website alone. You learn new features without having to wait on hold for customer support. You don’t need to search around and can keep effort minimal.
Quick Response Time
We all hate waiting, especially when we’re stuck. With Xero, you don’t have to. Their customer service team is not only available all the time, but they’re also very quick to respond. Whether it’s via email, phone, or live chat, you’ll get the help you need without wasting time.
Experts on Call
Quality matters, and that’s what you get with Xero’s support. Their customer service agents are experts in accounting principles and the software itself. (Referring to the technical aspects of the software.) When you ask a question or face an issue, you’ll get a solution that actually works. You can also contact a Xero accounting firm. There are accounting firms like WLP Group that are Xero partners. For example, we are a Xero Gold Partner.
Xero boasts a large and active user community. You can ask questions in Xero’s community forums. You can share insights and even learn tips and tricks from other Xero users. It’s like having a supportive group of friends. Everyone is going through the same accounting journey as you are. Think about a chess club, but for accounting software.
Training and Webinars
Xero offers free training sessions and webinars. This is perfect for curious businesspeople who want to learn accounting.
These aren’t basic overviews. They go into detail to help you master the software. And because they’re often led by accounting experts, you’re learning from the best.
Keeps Getting Better
The Xero team doesn’t rest on its laurels. They listen to customer feedback and continue to add new features. They refine existing ones. They can do this without breaking their core system because of integrations. Integrations is a huge part of Xero’s competitive advantage. (This is why Xero sometimes feels like an ERP!)
One example of this is DBS bank feeds. They listened to accountants complain about manual data entry. And they automated everything with bank feeds and APIs!
What this means for you is that you’re not getting a static product. You’re getting something that evolves to meet your needs better.
All in all, Xero offers top-notch support that’s easy, available, and effective. It’s like having a helpful friend who knows all about accounting and is always there when you need them. This makes Xero the best choice for your accounting needs.